Frequently Asked Questions
General Questions
What Payment Methods Are Accepted?
We accept all major credit cards worldwide, including:
Mastercard, Visa, American Express, Dankort, Discover, Cirrus, and more.
We also offer the option to pay securely via PayPal.
Is your order stuck or not going through?
Here are a few things to double-check:
- Make sure your billing address matches the one linked to your credit card or PayPal account.
- Ensure that your personal information is entered correctly and matches your payment details.
Still having trouble?
If your order continues to be declined, please don’t hesitate to contact our customer support team for help.
How Do I get In Contact With Tiny Explorings?
We’re always happy to help!
You can reach our customer support team by emailing us at support@tinyexplorings.com. We aim to respond to all inquiries within 24–72 hours, depending on demand.
You can also use our Contact Form for any questions or issues — whether it’s about your order, sizing, shipping, or anything else!
Shipping
What’s your return policy?
Your satisfaction is our priority. If you’re not happy with your purchase, you can request a return within 30 days of receiving your order. To qualify, the product must be unused and in its original packaging.
How does shipping and delivery work?
Orders are processed within 1-2 business days. Once shipped, delivery typically takes 3-5 business days. Delivery times may vary depending on your location and the courier’s schedule. Rest assured, we aim to get your order to you as quickly as possible.
How Can I Track My Order?
Once your order is packed and ready to go, you’ll receive an email with your tracking number so you can follow your Tiny Explorings every step of the way.
Need to update your order details?
If you need to cancel or make changes to your order, please reach out within 24 hours of purchase. After that, your order may already be processed or shipped, and we won’t be able to make adjustments. Please note, we’re not responsible for lost packages due to incorrect address information.
Tiny Explorings
Do I need to wear socks too?
Not at all! Our Tiny Explorings are designed to combine the comfort of socks with the protection of shoes — all in one. So there's no need to wear socks underneath. Of course, if you prefer to add a pair, you can — but it's totally optional!
How comfortable are they to wear?
We’d argue they’re one of the most comfortable things you can put on your feet. Tiny Explorings combine the soft, cozy feel of a sock with the support and convenience of a shoe — giving your little one the best of both worlds.
What material is used to create the shoes?
Tiny Explorings are made from a blend of cotton, spandex, and polyester. This combination gives the perfect balance of softness, stretch, and durability, ensuring each pair is comfortable, flexible, and built to last.